”We never simply say ‘No’”

Will Pribyl works as Business Manager at Green Point UK. Today we talk to him about his daily work, challenges and satisfying feedbacks.

Will, you have now been working for four years as Business Manager at Green Point in UK. Is there such a thing as a typical day for you?
Every day is different, which is one of the attractions and challenges of my job. As with most companies, there is a daily business routine, but we often have unexpected and sometimes surprising requests, which keeps things constantly interesting and unpredictable.

If you think about the future: what are your strategic priorities for the coming year?
Amid all the variety and the daily routine, it is the constant drive that underpins everything we do. It’s why we are initiating the recruitment drive, and why it’s high on my list of priorities.

How often do you travel?
Honestly, not enough. Again, it’s one of the reasons we have taken the decision to employ an additional sales person in 2017, to ensure we raise the profile and see key existing customers and potential customers, so we maintain momentum to build the business.

What “makes” your day as a Green Point manager?
Seeing an order come in from a new customer. Our retention rate is high, due to the quality of service and the end result we provide, so it can mean much more than just one compressor sale.

How much time do you spend on the shop-floor, talking to staff and keeping in touch with the hands-on part of the project progress?
It varies, but 40 per cent is probably about right. It’s a key aspect of the job, keeping in touch with projects as they progress and ensuring clear communication throughout the process between all parties, to ensure we deliver for our customer.

What do you think: what is the most satisfying aspect of your job?
Getting positive feedback from customers about our compressors and our services. At the end of the day, it doesn’t matter how well we think we have done; what matters is keeping our promise, on both time and quality, to enable our customer to deliver in turn for their customer. To hear we have helped save the day, helped clinch an order or secure a valuable relationship for a customer, is obviously immensely gratifying.

If you consider your daily work, what is the most challenging aspect you have to face?
For me, time management. Being responsible for most aspects of the business means that you have to use your time carefully. It is very easy to get drawn into with the operational side of things at the expense of the strategic. I guess it is an issue for all Business Managers. You need to keep a clear eye on and a firm grasp of both, and move forward on both the operational and strategic levels in tandem.

How do you lead and inspire your team concerning the central Green Point brand values and philosophy?
I hope by example, in everything we do and in the way we behave, towards customers and each other. We’re providing a local offering of a global service. Being the only global remanufacturer in the UK means upholding BITZER’s exceptional standards of service and approach. It distinguishes us from the competition, and is a gold standard that permeates everything we do.

Green Point is a part of the BITZER Group. How important is a good communication with BITZER HQ in Germany?
Being part of this strong and international network offers many advantages and resources, channelled through BITZER headquarters. Our excellent relationship with colleagues in Europe and elsewhere on a daily basis only furthers and strengthens the Green Point business here in the UK.

Which development projects are you currently engaged in?
Our UK Green Point website has been coming to fruition over recent months, and will be constantly developed. We are always looking for new and better ways to connect to our current customers and to new customers as well.

Finally one last question: Do you have a personal motto or slogan that sums up your approach to work?
I actually do: We will always offer a solution to our customers. We never simply say ‘No’.  

Thank you.